Frequently Asked Questions
General & New Patients
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What services do you provide?
Preventive care (annual physicals, well-woman/men exams), chronic disease management (hypertension, diabetes, asthma/COPD, thyroid), sick visits, vaccinations, labs, minor procedures, telehealth, referrals, and care coordination.
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Are you accepting new patients?
Yes. New patients can book online or call us. Please bring a photo ID, insurance card, medication list, and prior records if available.
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What ages do you see?
We see adults (18+) and adolescents; pediatric well-care available depending on clinician. Ask us if you need pediatric primary care.
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Do you offer same-day or next-day appointments?
We hold a few same-day slots for urgent needs (e.g., UTI symptoms, sore throat). Call early for best availability.
Scheduling & Telehealth
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How do I schedule or change an appointment?
Book online 24/7 or call during office hours. Rescheduling is easy via your confirmation link or by phone.
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Do you offer telehealth?
Yes, for appropriate concerns (med reviews, follow-ups, some sick visits). You must be located in a state where our clinicians are licensed at the time of the visit.
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What if I’m running late or need to cancel?
Please arrive 10 minutes early for check-in. Call if you’re running late; after 15 minutes we may need to reschedule. Cancellations with less than 24 hours’ notice may incur a fee.
Chronic Care & Referrals
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Can you manage my chronic conditions?
Yes. We create a personalized care plan, review medications, and monitor labs. Remote BP/glucose programs are available for some conditions.
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Do I need a referral to see a specialist?
Some insurance plans require referrals. We’ll coordinate after your visit; allow 3–5 business days unless urgent.
Forms & Records
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Can you complete school/work/sports forms or FMLA paperwork?
Yes. Forms usually require a visit and up-to-date exam. Standard processing time is 3–5 business days; rush fees may apply.
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How do I transfer medical records?
Sign a release in our office or via the patient portal. We can request records from your prior clinic or send your records to another provider.
Access, Privacy & Safety
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Do you offer language support or accessibility accommodations?
Yes. Tell us if you need an interpreter, wheelchair access, or a chaperone—we’ll arrange it.
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Is my information private?
Absolutely. We follow HIPAA and safeguard your health information. See our Notice of Privacy Practices.
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What should I do in an emergency?
For chest pain, severe shortness of breath, stroke symptoms, or other emergencies, call 911 or go to the nearest ER. For urgent but non-emergency issues, call us.
Insurance, Billing & Payment
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Which insurance plans do you accept?
We accept most major plans. Call us or check our Insurance page for the current list. Always verify coverage with your insurer.
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Do you see self-pay patients?
Yes. We have transparent, discounted self-pay rates. Payment is due at the time of service.
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Will I get a bill after my visit?
Copays are due at check-in. After your insurer processes the claim, you may receive a bill for deductibles/co-insurance or non-covered services.
Prescriptions & Refills
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How do I request a medication refill?
Use your patient portal or ask your pharmacy to send us an electronic request. Allow 2 business days. Some refills require a follow-up visit or lab work.
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Do you prescribe controlled substances?
We follow strict guidelines and may require regular visits, treatment agreements, and monitoring. Not all controlled medications are prescribed.
Labs, Imaging & Results
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Can I get labs at your clinic?
Most labs can be drawn on-site or at a partner lab. Bring your insurance card; coverage varies by plan.
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How will I receive results?
Results are released to your patient portal with comments. We’ll call for any urgent findings. Please allow 2–5 business days for routine labs.
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Do you offer X-rays or imaging?
We refer to local imaging centers. Your clinician will send the order and review results with you.
Preventive Care & Vaccines
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How often should I have a physical?
Most adults benefit from an annual preventive visit that focuses on screening, risk reduction, and wellness—not the same as a sick visit.
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Which vaccines do you provide?
Flu, COVID, Tdap, and others based on age/condition. Ask about travel or specialty vaccines.
After-Hours & On-Call
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How do I reach the clinic after hours?
Call the main number to reach our after-hours service for urgent medical questions. Prescription refills and forms are handled during business hours.